Privacy Policy

Boos96 is committed to processing your personal data responsibly, transparently, and in accordance with applicable data protection legislation. We recognise that the privacy of our Members — including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and throughout Malaysia — is of paramount importance, and we design our data practices accordingly.

Boos96 is committed to processing your personal data responsibly, transparently, and in accordance with applicable data protection legislation. We recognise that the privacy of our Members — including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and throughout Malaysia — is of paramount importance, and we design our data practices accordingly.

By registering an Account on the Boos96 platform or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between you and the Company.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to that person's identity.
• "Processing" — any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — the Company, which determines the purposes and means of processing Personal Data collected through the Boos96 platform.
• "Data Processor" — any third party that processes Personal Data on behalf of the Company, acting under the Company's instructions and subject to a data processing agreement.
• "KYC Data" — identity verification documents and related information submitted by a Member in satisfaction of Know Your Customer regulatory requirements, including government-issued identification and proof of address.
• "Cookies" — small text files placed on your device by the platform to enable functionality, personalisation, analytics, and security monitoring.
• "Consent" — a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.

Boos96 collects the following categories of Personal Data in connection with your use of the platform. We collect only what is necessary and proportionate to the stated purpose in each case.

Boos96 collects Personal Data through the following channels:

• Direct Submission: When you complete the registration form, submit KYC documents, make a deposit, request a withdrawal, contact customer support, or participate in a promotion, you provide data directly to the Company.
• Automated Technical Collection: When you access or browse the Boos96 platform, our systems automatically collect Technical Data including your IP address, device identifiers, and browsing behaviour through server logs, cookies, and similar tracking technologies.
• Payment Processors: When you initiate a financial transaction through a payment method such as DuitNow, FPX, Touch 'n Go eWallet, or a Malaysian bank, the relevant payment provider shares transactional data necessary to complete and verify the transaction.
• Third-Party Identity Verification Services: As part of the KYC process, we may use third-party verification providers to cross-reference identity documents against authoritative databases. These providers supply verification outcomes to us, not raw document data.
• Anti-Fraud and Security Services: We receive signals from fraud detection partners that analyse transaction patterns and device fingerprints to identify potentially suspicious activity.

Boos96 processes your Personal Data only where a valid legal basis exists. The primary legal grounds on which we rely are set out below:

• Performance of a Contract: Processing necessary to provide you with the services you have registered for, including account management, game access, payment processing, and bonus administration. Without this processing, we cannot fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, responsible gambling obligations, and regulatory reporting duties.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gambling monitoring — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis — for example, for certain marketing communications — you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal. Withdrawal of consent can be made via your Account settings or by contacting customer support.

The Personal Data we collect is used for the following specific purposes:

• Account Management: To create, maintain, and administer your Boos96 account, including authentication, balance management, bonus allocation, and VIP tier tracking.
• Identity Verification (KYC): To verify your identity and age (21+ only), confirm your residential address, and satisfy the Company's obligations under applicable anti-money laundering and gaming regulations.
• Payment Processing: To facilitate deposits and withdrawals via your chosen Malaysian payment methods, verify payment source legitimacy, and maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities on the platform.
• Regulatory Compliance: To fulfil reporting obligations to applicable licensing authorities and law enforcement agencies where legally required.
• Responsible Gambling: To monitor usage patterns that may indicate problem gambling behaviour, enforce responsible gambling tools (deposit limits, self-exclusion), and provide appropriate interventions where necessary.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality and accountability purposes.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and develop improvements to the Boos96 platform — including game performance, payment flows, and user experience enhancements.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — where you have provided consent or where we have a legitimate interest to do so — and to allow you to manage your communication preferences.

Boos96 does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own marketing or commercial purposes. We may share your data only in the following circumstances and only to the extent necessary:

• Payment Service Providers: Financial data is shared with payment processors — including providers of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and major Malaysian bank transfer services — solely for the purpose of completing your requested transactions. These providers are bound by data processing agreements and applicable financial regulations.
• Identity Verification Partners: KYC data may be shared with regulated identity verification service providers to cross-reference documents and confirm identity. These providers act as data processors under our instruction.
• Fraud Detection and Security Services: Technical and transaction data may be shared with fraud detection partners to identify patterns associated with prohibited activities. These partners are contractually bound to use such data only for the stated purpose.
• Game Content Providers: Session and wagering data may be shared with third-party game providers (such as slot and live casino studios) to the extent necessary for game delivery, dispute resolution, and RNG certification. Game providers do not receive your identity data unless required for regulatory purposes.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory instruction, we may disclose your Personal Data to competent governmental authorities, law enforcement agencies, or licensing bodies. We will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your Personal Data may be transferred to the successor entity, subject to equivalent data protection commitments.

The Boos96 platform uses cookies and similar tracking technologies to provide core functionality, analyse platform usage, and support security monitoring. The following types of cookies may be set on your device when you access boos96.cam:

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your ability to access or use parts of the platform. Strictly necessary cookies cannot be disabled via browser settings as they are essential to platform security.

Boos96 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal and transactional data associated with an active Account is retained for the duration of the Account's existence and for a minimum period following Account closure as required by anti-money laundering and gaming regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission, or from the date of Account closure, whichever is later — in accordance with standard AML regulatory requirements.
• Financial Transaction Records: Payment records, deposit and withdrawal histories, and associated data are retained for a minimum of five (5) years to comply with financial reporting obligations.
• Support Communications: Customer support transcripts and correspondence are retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Technical and Usage Data: Logs and analytical data are retained for a period of up to twelve (12) months, after which they are aggregated or deleted.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or permanently anonymised so that it can no longer be linked to any identifiable individual.

Boos96 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction, or disclosure. These measures include but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Boos96 platform is encrypted using 256-bit TLS encryption, protecting information transit from interception.
• Encryption at Rest: Sensitive data stored on our servers — including KYC documents and financial account identifiers — is encrypted using strong symmetric encryption standards.
• Access Controls: Access to Personal Data within the Company is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and security training requirements.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all Member accounts and is enforced for internal administrative access to data systems.
• Penetration Testing and Security Audits: The platform undergoes periodic security assessments and penetration testing by qualified third-party specialists to identify and remediate vulnerabilities.
• Incident Response: In the event of a data security incident that poses a risk to your rights and freedoms, we will notify the relevant regulatory authority and affected Members in accordance with applicable law, within the required timeframes.

As a Member of Boos96, you hold the following rights with respect to your Personal Data. These rights are not absolute and may be subject to certain conditions or limitations under applicable law, which we will explain clearly if a request cannot be fully honoured.

To exercise any of these rights, please contact the Boos96 data protection team via Live Chat or at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.

In the course of providing the Boos96 platform to Members in Malaysia, your Personal Data may be transferred to and processed in jurisdictions outside of Malaysia. This may occur when data is processed by third-party service providers — such as game content providers, fraud detection services, or cloud infrastructure operators — whose servers are located in other countries.

Where such transfers occur, Boos96 takes appropriate safeguards to ensure that your Personal Data receives a level of protection equivalent to that afforded in Malaysia. These safeguards include contractual data transfer mechanisms, standard contractual clauses, and selection of service providers operating under recognised data protection frameworks.

You may request further information about the safeguards applicable to specific international transfers of your Personal Data by contacting our support team.

The Boos96 platform is strictly intended for individuals aged21 years and above. We do not knowingly collect, process, or retain Personal Data relating to individuals under this age. If you are under 21 years of age, you are prohibited from using this platform, creating an Account, or providing any Personal Data to the Company.

If the Company becomes aware that it has inadvertently collected Personal Data from an individual under the age of 21 — including through the provision of false date of birth information during registration — we will take immediate steps to delete that data and close the associated Account. Any funds associated with an underage account will be returned to the payment source.

If you have reason to believe that a minor has registered on the Boos96 platform, please notify us immediately via Live Chat or at [email protected].

The Boos96 platform may contain references to or integrations with third-party services — such as payment providers and game studios — whose own privacy practices are governed by their respective privacy policies. The Company is not responsible for the privacy practices of third-party services and recommends that you review the applicable privacy policy of any third-party service you interact with in connection with your Boos96 account.

In particular, when you initiate a transaction via a Malaysian payment provider such as Touch 'n Go eWallet, Boost, GrabPay, or a bank transfer through Maybank, CIMB, or Public Bank, that transaction is also subject to the privacy terms of the respective payment provider. Boos96 does not control how those providers process your data within their own systems.

Boos96 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we provide. The "Last Updated" date at the top of this page will be revised upon each amendment.

Where changes are material — meaning they significantly alter your rights or our obligations with respect to your Personal Data — we will provide advance notice to registered Members via the email address associated with their Account, where practicable, prior to the changes taking effect.

Your continued use of the Boos96 platform following the posting of an amended Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you may request closure of your Account by contacting our customer support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Boos96, please contact us through the following channels:

• Live Chat: Available on every page of the Boos96 platform,24 hours a day, 7 days a week. Live Chat is the most efficient channel for routine data access requests, consent withdrawal, and marketing preference updates.
• Email: [email protected] — formal data subject rights requests, please include "Data Rights Request" in the subject line along with your registered username and description of your request. We aim to respond to formal requests within 30 calendar days.

If you are not satisfied with our response to a privacy complaint or believe that we have processed your Personal Data in a manner that does not comply with applicable data protection law, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction.